International travel has become easier with the Internet, however I am old school and love personal attention to my questions and concerns. Ron was thorough and quick to respond to all my concerns ranging from: entering the country from one airport, but departing the country from a different airport, to possibilities of having to cancel trip due to a family illness (what could be done), to getting a "pocket wi-fi" (router) to use in Japan, to recommending we courier our large luggage from one part of the country to the other so we could take and enjoy the train, to even restaurant recommendations. Our family trip to Japan was awesome and we really were able to enjoy ourselves. Kudos to Ron for helping us make this trip so smooth and memorable!
FoodieGirl
San Diego, CA